DHL eCommerce Americas 执行官 Lee Spratt 表示：“这个快速发展、竞争激烈的电子商务市场的未来演变仍然难以预测，因此公司需要在确保满足客户需求的同时保持敏捷和高效。” “一英里需要相当的关注，因为无论市场如何发展，它都将继续成为客户体验的主要接触点之一。那些能够建立有效的合作伙伴关系以提高其城市交付网络的弹性、投资于Zui有效的技术以提高生产力、利用数据来建立更好的客户体验以及Zui重要的是尽可能有效地管理其库存的公司将出现未来充满活力的电子商务市场中的赢家。”

　　Increasing urbanization is making the last mile of delivery more complex and critical for the success of e-commerce companies, according to new research by DHL, the world’s leading logistics company, and market research company Euromonitor. With over 600 million more people forecast to live in urban environments by 2030 and new technologies creating opportunities for both service enhancement and disruption, online retailers and their logistics partners are being challenged to embrace bold new approaches in order to survive and compete. In the white paper, Shortening the Last Mile: Winning Logistics Strategies in the Race to the Urban Consumer, DHL and Euromonitor have identified the four main trends that are shaping urban last mile transportation – localized delivery, flexi-delivery networks, seasonal logistics and evolving technologies – and ways in which companies can adapt their supply chains to the changing market environment and achieve competitive advantage.

　　Shortening the Last Mile Info

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　　“The last mile is increasingly becoming the key battleground in the e-commerce supply chain, and companies will have to develop targeted strategies in this area to compete effectively,” said Katja Busch, Chief Commercial Officer, DHL. “It’s not just about transportation, but about companies’ overall approach to managing inventory – getting the right items to the right place at the right time. DHL is developing focused solutions to help e-commerce companies reach their end customers quickly and efficiently, from using machine learning to better route shipments within cities to adding more automation to our delivery networks.”