DHL Supply Chain 是美洲合同物流领域的，隶属于 Deutsche Post DHL Group，今天宣布计划在其北美设施和运输控制塔的 430 个设施中的 350 个中部署新兴技术，作为 3 亿美元投资的一部分。根据 DHL 内部创新团队完成的研究和试点项目的成果以及与数十家外部创新者的合作，选定的技术将因客户需求而异。
这些技术的可用性和实际利用有望帮助多样化的客户群，包括应对电子商务和全渠道挑战的客户群，以限度地降低复杂性、消除容量限制并限度地为客户提供服务。DHL Supply Chain 全球数字化战略的目标是加速实施选定的技术，如机器人、增强现实、机器人流程自动化、物联网和 DHL 专有的端到端可见性解决方案——MySupplyChain。
DHL Supply Chain North America 执行官 Scott Sureddin 表示：“这项投资是对新兴技术的整体看法，使我们的客户能够实现他们的增长和盈利目标。我们客户的需求并不相同，因为每个业务和细分市场都有独特的挑战和成熟度。因此，重要的是我们的客户可以从我们在各种新兴技术方面的经验和知识中受益。”
根据*近的一份 DHL 报告, 65% 的受访公司认为电子商务的指数增长及其对服务的影响对其供应链产生了重大影响。高管们正在转向支持更快交付时间的技术，以有效管理波动的需求。为顺应这一趋势，DHL 已经在其 430 家北美工厂中的大约 85 家利用新兴技术。
“虽然许多技术已经在积极部署中，但协作式拣货机器人、人工智能应用程序和自动驾驶汽车今天*有希望，”苏雷丁补充道。对客户业务的潜在影响，在某些部署中，生产力提高了 25% 以上，吞吐能力提高了 30%，是未来几年加速投资的两个主要驱动因素。DHL 在这些技术方面的经验有助于限度地降低基础设施成本并限度地提高服务水平。
另一个动机是劳动力本身，这被广泛认为是物流行业面临的*重大挑战之一。技术是 DHL 用来吸引和留住团队的众多手段之一。
DHL Supply Chain, the Americas leader in contract logistics and part of Deutsche Post DHL Group, today announced plans to deploy emerging technologies in 350 of its 430 facilities in North American facilities and transportation control towers as part of a $300 million investment. Selected technologies will vary by customer needs, based on the outcomes of research and pilot programs completed by DHL’s internal innovation teams and collaboration with dozens of external innovators.
The availability – and practical utilization – of these technologies is expected to help the diverse customer base including those addressing e-commerce and omnichannel challenges to minimize complexity, remove capacity constraints, and maximize service to their customers. Accelerating the implementation of selected technologies such as robotics, augmented reality, robotics process automation, IoT and DHL’s proprietary end-to-end visibility solution – MySupplyChain – is the objective of DHL Supply Chain’s global digitalization strategy.
DHL Supply Chain North America CEO Scott Sureddin said, “This investment is about a holistic view of emerging technologies that enables our customers to achieve their growth and profitability goals. Our customers’ needs are not homogenous as each business and segment has unique challenges and levels of maturity. Therefore, it is important that our customers can benefit from our experiences and expertise with a variety of emerging technologies.”
According to a recent DHL report, the exponential growth of e-commerce and its implications on service was identified by 65 percent of responding companies as having a significant impact on their supply chain. Executives are turning to technology in support of faster delivery times to efficiently manage fluctuating demand. In alignment with this trend, DHL is already leveraging emerging technologies at approximately 85 of its 430 North American facilities.
“While many technologies are already in active deployment, collaborative piece-picking robots, artificial intelligence applications and self-driving vehicles stand to have the most promise today,” added Sureddin. The potential impact on customers’ businesses, which in some deployments have produced productivity gains upwards of 25% and throughput capacity gains of 30%, are two of the main drivers for accelerated investment in the coming years. DHL’s experience with these technologies stands to minimize infrastructure costs and maximize service levels.
Another motivation is based on the workforce itself, which is widely regarded as one of the most significant challenges facing the logistics industry. Technology is one of the many levers DHL is utilizing to attract and retain its team.
Tim Sprosty, Senior Vice President of Human Resources at DHL Supply Chain, said, “These technologies enhance the value of our people; they don’t replace them. Our team will be equipped with the most advanced technologies, trained on emerging ones and retained through a culture of innovation, collaboration and recognition. We believe this approach is a winning strategy not just for our business but for our customers’ businesses as well.”
Earlier this year, DHL broke ground on its Americas Innovation Center that will exhibit the technologies and innovations the business is already implementing across the region. The facility is intended to foster the development of future logistics and supply chain solutions while serving as a regional platform for collaborative innovation. The 24,000-square-foot innovation center, which is located just outside Chicago, is scheduled to open next year.
DHL Supply Chain 人力资源**副总裁 Tim Sprosty 说：“这些技术提高了我们员工的价值；他们不会取代他们。我们的团队将配备的技术，接受新兴技术的培训，并通过创新、协作和认可的文化加以保留。我们相信这种方法不仅对我们的业务而且对我们客户的业务都是一个成功的策略。”
今年早些时候，DHL 的美洲创新中心破土动工，该中心将展示该企业已经在该地区实施的技术和创新。该设施旨在促进未来物流和供应链解决方案的发展，同时作为协作创新的区域平台。位于芝加哥郊外的 24,000 平方英尺的创新中心计划于明年开放。
